Refund and Returns Policy
Any refunds will be issued via the same payment method used in the original purchase.
Authorisation of refunds only happens once products have been received by Blind Brothers (Australia) Pty Ltd and details of the return have been confirmed and authorised by our team.
To qualify to return an item under our returns policy, products must be in their original packaging, along with all included accessories.
Cancellation or Changes
As our products are custom made and the manufacturing process will begin after a set period of 24 hours from receipt of order/payment. You are only able to cancel or change your order by contacting us the next business day (Monday to Friday) from placing your order. In the event that this time passes Blind Brothers will not be able to adjust or cancel your order.
If you need to change or cancel your order, please phone us on 1300 880 626 the following business day. Blind Brothers (Australia) Pty Ltd can be contacted Monday to Friday 8.30am to 3.00 pm.
If a cancellation of the order is required within the 24 hour period of placing the order, an administration fee of $50.00 will be retained to cover time taken for data entry of factory worksheets, tax invoicing, reversal of worksheets and invoices and refunding of monies. The remaining balance will be credited to your Bank Account or Credit Card within 7 days of notification. Refunded Monies may take a few days to show in your account after our electronic transfer. We cannot be held responsible for interbank transfer delays.
Blind Brothers reserves the right to cancel your order if:
Your payment was declined by your financial institution;
We cannot fulfil your order due to shortage of stock (we will contact you to suggest a suitable replacement);
One or more of the goods you order was listed at an incorrect price, due to a typographical error listed on this website or due to website malfunction;
You require delivery outside of our designated delivery area.
If we do cancel your order, we will re-credit your credit card and notify you via email as soon as possible. Blind brothers will not be liable to offer any compensation for any pain or suffering caused by the cancellation.
Incorrect Product Sizes
Products that have been ordered to your specification cannot be returned or refunded for incorrect product sizes.
Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require.
We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct.
Blind descriptions, pictures, and colours contained on our website are to be used as guidelines only. Blind brothers will not be responsible for colour choices made on the basis of scanned colour samples and / or images of your computer monitor.
In addition, that whilst every effort is made to ensure blinds match swatches, dye batches from our manufactures may vary slightly from time to time. We cannot guarantee an exact match even on our samples. We will not make any refunds based on close colour difference.
Customer Altered Product
Blind brothers cannot be responsible for product that is altered, either by the customer, or another provider, and as a result is damaged and/or does not fit.
After receiving your goods, we ask that you inspect and report any faults within 3 days of delivery. If you receive a product that is faulty, please follow the steps below:
1. Take a photo of the product to demonstrate the fault
2. Email it through to firstname.lastname@example.org with a description of the issue
You can also call Customer Service on 1300 880 626 to report the fault.
The team here at Blind Brothers will assess the situation. If the product is deemed faulty, you can choose to either have the product replaced, repaired or refunded free of charge. If you choose to have the product refunded this will include the deliver fee. Before this is to occur the faulty product must be returned to Blind Brothers within 10 days after the item is delivered.
After receiving your blinds, we ask that you inspect and report any damage within 3 days of delivery. Please do not attempt to install blinds that have been damaged in delivery, as this will void any warranty claim.
If Blind Brothers is not notified within this period, we cannot be held responsible for the damaged item or replacement cost. If the packaging is damaged upon receipt, please refuse delivery and contact us immediately. The package will be returned to Blind Brothers. Once Blind Brothers has received the damaged goods we will immediately re-manufacture your blinds.
Not applicable for refunds
Blind Brothers won’t be able to offer a refund / returns in the case you’ve changed your mind, made the wrong measurement or selection, damaged the product by misusing it or claimed on transportation damage without a visual proof.